We hope you will be delighted with your purchase but if for any reason you are not satisfied, we will exchange or refund providing the item is returned new and unused with all labels and tags attached within 14 days.  Please note this applies only to goods purchased through our online store and refunds can only be processed through this site. We are unable to offer a refund or exchange on  any goods that are marked or damaged in any way.

All jewellery is refundable excluding earrings due to hygiene reasons.

Swimwear can only be returned if the hygiene seal remains intact

Simply fill in your pre-printed returns form indicating which items you are returning and whether you require an exchange or refund. Place this form in the parcel with the items you are returning. We recommend you return these via recorded delivery and retain proof of purchase. Refunds will be made via the original method of payment within 10 days of receiving goods. Postage for returns is the responsibility of the purchaser.

RETURNING FROM OUTSIDE THE UK

Please ensure you complete all customs paperwork to state that this is an unwanted purchase that you are returning to country of origin. Failure to do so may result in additional duty and tax charges.

FAULTY ITEMS

Our refund policy does not affect your statutory rights in relation to faulty goods. If you receive a faulty item please contact customer services quoting your order reference and details of the fault.

For more information please see our Terms & Conditions here or  call: +441423 730720/email: contact@morganclare.co.uk