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CREDIT CARD
We accept Visa, MasterCard and American Express cards. Your account will be charged once the order is completed.
EXPRESS CHECKOUTS
You can also choose to pay with Apple Pay or Google Pay. When selecting this option at checkout, you will be directed to Apple Pay/Google Pay to complete your purchase before receiving your notification of order. Your account will be charged once the order is completed.
PAYPAL
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Morgan Clare. Your account will be charged once the order is completed.
PayPal Pay in 3
We offer the option to pay in three interest free installments with PayPal Pay in 3.
When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Morgan Clare. Your account will be charged once the order is completed.
ACCOUNT CREDIT
If you have account credit and you place an order while logged in, this payment method will be used automatically. You can pay any remaining balance with a payment method of your choice: credit card or PayPal.
We hope you will be delighted with your purchase but if for any reason you are not satisfied, we will exchange or refund providing the item meets our conditions for return within 14 days. This applies for both non sale and sale purchases.
CONDITIONS FOR RETURN
To qualify for a return or exchange, please ensure:
Please note this applies only to goods purchased through our online store and refunds can only be processed through this site. We are unable to offer a refund or exchange on any goods that are marked or damaged in any way.
All jewellery is refundable excluding earrings due to hygiene reasons.
Swimwear can only be returned if the hygiene seal remains intact
HOW TO RETURN AN ITEM
IF YOU WOULD LIKE AN EXCHANGE
Simply email us at contact@morganclare.co.uk with your exchange request, and we will advise on your next steps.
RETURNING FROM OUTSIDE THE UK
Please ensure you complete all customs paperwork to state that this is an unwanted purchase that you are returning to country of origin. Failure to do so may result in additional duty and tax charges.
REFUSED SHIPMENTS AT CUSTOMS
Whilst we hope this never happens, you have the right to refuse the delivery of your order and subsequently the item will be returned to us. However, please note the costs of shipping your order, the cost of shipping your order back to us, and any duties/taxes paid on your behalf will be deducted from your refund. Your refund will be processed when the package is received back on our premises and inspected by our e-commerce team.
FAULTY ITEMS
Our refund policy does not affect your statutory rights in relation to faulty goods. If you receive a faulty item please contact customer services quoting your order reference and details of the fault.
For more information please see our Terms & Conditions here or call: +441423 730720/email: contact@morganclare.co.uk
Orders outside the UK are tax free but you may be required to pay duties and taxes to the import office in the destination country at the recipients expense. We recommend that you contact your local import office to gain details of these charges.
Please note if a shipment is refused at customs, the customer is liable to any further costs for the return of this order which will be deducted from your refund amount.
Any queries please call: 01423 730720 or email: contact@morganclare.co.uk
REFUSED SHIPMENTS
Whilst we hope this never happens, you have the right to refuse the delivery of your order. However, please note the costs of shipping your order, the cost of shipping your order back to us, and any duties/taxes paid on your behalf will be deducted from your refund. Your refund will be processed when the package is received back on our premises and inspected by our e-commerce team
Thank you for your Order
Enter your order number in the box below to review your purchase and view the delivery status. If you have just placed an order please note that it may take upto 15 minutes to process.
We currently use DHL as our courier in the UK and across the rest of the world. Delivery charges are calculated at checkout.
See our delivery options in the support portal for more details.
We offer a FREE click & collect service from our Harrogate store at 3, Montpellier Gardens, Harrogate HG1 2TF. You will be notified when your order is ready for collection, this will then be held instore for 7 days.
Orders can be collected between our store opening times, Monday-Saturday 10am-5.30pm. Please check for Bank Holiday hours.
COLLECT IN STORE
We offer a FREE click & collect service from our Harrogate store. You will be notified when your order is ready for collection, this will then be held instore for 7 days.
Orders can be collected between our store opening times, Monday- Saturday 10am-5.30pm. Please check for Bank Holiday hours.
UK MAINLAND DELIVERY
We offer as standard a next working day delivery service for all orders placed before 2pm.
Please note we use a secure courier service that requires a signature upon receipt. Orders placed after 2pm Friday, Saturday or Sunday will be processed and dispatched the following Monday.
If you require a pre-noon or Saturday delivery, please select the option from the drop down menu at checkout.
| COUNTRY | PRICE |
| UK MAINLAND | £9 |
| EUROPE | £30 |
| REST OF WORLD | £40 |
| COLLECT IN STORE | FREE |
NON UK DELIVERY
All orders placed before 2pm GMT will be dispatched the same day using a secure courier service that requires a signature upon receipt. Estimated delivery times are 72 hours to the Euro Zone and 5 days to Rest of World subject to customs processing times. Please note we cannot ship to TURKEY due to import restrictions.
Orders outside the UK are tax free but you may be required to pay duties and taxes to the import office in the destination country at the recipients expense. We recommend that you contact your local import office to gain details of these charges.
Please note if a shipment is refused at customs, the customer is liable to any further costs for the return of this order which will be deducted from your refund amount.
Any queries please call: 01423 730720 or email: contact@morganclare.co.uk
REFUSED SHIPMENTS
Whilst we hope this never happens, you have the right to refuse the delivery of your order. However, please note the costs of shipping your order, the cost of shipping your order back to us, and any duties/taxes paid on your behalf will be deducted from your refund. Your refund will be processed when the package is received back on our premises and inspected by our e-commerce team.
For more complex items and alterations, we are still able to help. In first instance we would discuss your requirements and advise accordingly. We can connect you with our local seamstress who can rework an item to your requirements.
If you purchase an item online and you require an alteration, please make contact with us via our virtual means or using the enquiry form here. (link) We will confirm if this is something that can be done without contact directly with our seamstress. Postage cost may be incurred.
A member of our team will tailor your item to you in one of our fitting areas within the Harrogate store. Your item is then professionally cared for by our local seamstress while the work is undertaken. On occasions where the alteration is more complex, we may request that you visit our seamstress for a fitting.
You will receive a notification once your item is ready to for collection. If for any reason you cannot make it in to store we can arrange to post your item to you.
A standard alteration will take between two and four days. We hand deliver to our seamstress on Thursdays and Saturdays. In special circumstance we can make arrangements outside our usual process.
Our alterations prices are based on individual items and the amount of work required. Prices start from £15 for standard alterations.
No, our virtual shopping services are complimentary to all of our customers and there is no minimum spend required.
Yes, you can return an item purchased through our personal shopping service in line with our store returns policy. We are happy to exchange or provide a credit note for unworn merchandise within 14 days of purchase with a valid receipt.
Not in Harrogate…not a problem, you can experience private personal styling from the comfort of your own phone/home by exploring our virtual services. Find out more here.
Your appointment will be held in our Harrogate Boutique, where your curated edit will be presented to you in one of our fitting areas. You will have the privacy to explore your chosen items with support and guidance from one of our warm and friendly team.
Our personal shopping services are available during our store opening times. Our first appointment is available at 10am and our last appointment is at 4pm.
Our booking system that will show dates and times available for your preferred option. Alternatively connect with us via WhatsApp or our online enquiry form and a member of our team will be in touch with you within 24 hours.
No, our virtual shopping services are complimentary to all of our customers and there is no minimum spend required.
No, our virtual shopping is a continuation of our determination to provide exceptional service and a unique experience. Our virtual services are complimentary to all customers wishing to indulge in a little retail therapy.
No WiFi? Not a problem, you can experience private personal styling from our Harrogate store. Click here to connect with one of our team.
Your items will be packed instore and you have the option to choose whether to collect or utilise our delivery service, which will incur a small fee.
Typically a virtual appointment will last between 30 minutes to an hour, depending on your requirements.
If you are not happy with your purchase once it arrives with you, a member of our team will be in touch to present some other options and find a solution to your styling needs. If we are unable to find an alternative, you can return the items via our online returns policy.
No, our virtual shopping services are complimentary to all of our customers and there is no minimum spend required.
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